Refund policy

This Refund Policy explains when you can get your money back for Stocked Labs products. Stocked Labs is the brand of an independent software developer based in Ukraine.

1. Free Plugins

Our free Plugins, including PromptStocked for WooCommerce, cost nothing, so there is nothing to refund.

2. Paid products

Paid add-ons are not on sale yet. When they launch, the following applies:

• 14-day money-back guarantee. If a paid product does not work for you, ask for a refund within 14 days of your first purchase and you get the full amount back.
• Renewals. Automatic renewals can be refunded within 14 days of the renewal date.
• Upgrades. If you upgrade to a bigger plan, the 14 days count from the date of the upgrade, for the amount paid for the upgrade.

3. When a refund may be refused

• The request is made after the 14-day period.
• There are signs of abuse, such as repeated purchase and refund of the same product.
• The license was used in breach of our Terms of Service.

4. How to ask for a refund

Email [email protected] from the address you used to buy, with your order or license number. A short note on what went wrong helps us improve, but it is not required. Refunds go back to the original payment method through our reseller, usually within 5 to 10 business days. After a refund, the license is deactivated.

5. Payment provider

Paid products will be sold through a reseller acting as merchant of record, which processes payments and refunds. Its refund rules also apply. We will name the reseller on this page before any sale.

6. Chargebacks

Please contact us before opening a dispute with your bank. Most issues are solved faster by email.

7. Contact

Stocked Labs, Ukraine. Email: [email protected].